How to Start Chatting
Last Updated: April 3, 2013 at 7:21 am UTC
What’s next after successfully adding the live chat widget on the site? Start chatting, of course! Meet and greet the shoppers on your site through the chat widget you’ve just added.
There are three ways you can actively interact with online shoppers browsing your site and provide them with superior live chat support:
Offerchat web-based live chat support
Login to the Offerchat dashboard with your registered email address and password to start chatting. The live chat widget on your site will immediately go online, ready to receive chats from visitors and shoppers on your site. You’ll then be able to see these shoppers and their incoming chats from the dashboard and reply to each one of them.
Jump here for more information and all the juiciest details.
Chat outside the browser!
Want to save your browser strictly for your browsing activities online? Perhaps you want to get more conspicuous alerts on your desktop whenever there are new chat messages coming your way. What you can do is integrate your Offerchat account with instant messaging or IM clients. Below is a list of available integrations. Click the IM client of your choice to view the step-by-step integration guide.
Technically, you can add your Offerchat account to any IM program or client that supports the Jabber network. If you have a favorite IM client and would like to do some DIY experimenting, you can definitely try integrating Offerchat on that client or program. Let us know how it goes.
Take your customers with you and provide live support chat on the go by integrating your Offerchat live chat account with these mobile apps: